At Bizyawar & Co, we aim to ensure customer satisfaction by offering a simple and fair exchange/replacement policy.
7-Day Exchange & Replacement
Customers can request an exchange or replacement within 7 days of delivery if the product is:
- Damaged or broken
- Defective
- Incorrect item received
Charges for Exchange/Replacement
- No extra cost will be charged for defective, damaged, or incorrect items.
- In other cases (e.g., change of mind), courier charges may apply.
How to Request
To initiate a request, please contact our support team and provide:
- Your name and contact number
- Order/Invoice number
- Clear images or video of the product
- Description of the issue
Our team will review your request and respond promptly.
Return Process
- Customers may be required to send the product to our official address.
- After inspection and approval, the replacement will be dispatched within 7–10 working days.
Important Instructions (Glassware Items)
Due to the fragile nature of glassware:
- Please record a video while opening the parcel
- Clearly show any damage or breakage in the video
- Claims for broken glassware without video proof may not be accepted
Conditions for Exchange/Replacement
- Product must be unused and in original packaging
- All accessories and documents must be included
- Used or damaged products (not due to delivery issue) are not eligible
Non-Eligible Cases
- Change of mind after use
- Damage caused by mishandling
- Missing proof (images/video where required)
Contact Us
For assistance:
Email: bizyawar@gmail.com